Brick & Mortar Store Coming Oct '22 - Follow our progress @thediveabq on instagram!

FAQ

When will my item ship?

Shipping occurs once a week on Thursdays! You will receive an email with tracking info on the day your item ships. With the email you can get the most up to date information on where your package is currently! Learn more about our shipping & processing policy here

 

Do you accept returns?

At this time we do not accept returns or exhanges.

 

Is my item clean when I receive it?
YES! Items that can be processed through machine are run through at least one cycle in a private personal washer & dryer - never public or shared (i.e. laundromat). The detergent used is hypoallegenic, vegan, cruelty free, with no dyes or unnatural ingredients. We used the Lemongrass scent instead of unscented as we have found it helps eliminate smoke or perfume smells from previous owners.
If items are very soiled or smelly, we may do an additional wash with vinegar and baking soda - never bleach or fabric softening agents. The dry cycle (if safe for garment material) consists of a normal cycle of heat with just a wool dryer ball added in. The wool dryer ball may have light traces of all natural essential oils so if your item does have a scent this is why!
For items that can not be machine washed like leathers and certain furs and for items that still have original tags on: Item will be gently sanitized with a vinegar and natural soap mix by hand, followed with a (if safe for the material) high temperature steam
Do you ever offer discounts?
ALL THE TIME! Here are a few quick and easy ways to score a discount, almost instantly:
1. Join our mailing list by entering your email at the bottom of our site, or at popup when you first come to our site. Subscribers will get first notice on flash sales, discount codes, first dibs and more!
2. Tag us on instagram or TIKTOK for a $5 off discount code!
3. Leave us a review on Google for a 20% off code!
4. Follow us on instagram or tiktok for surpise discount codes!